Shipping policy

Taxes & Tariffs:
Please note that all duties and taxes are not included within the cost of shipping.

Lost/Damaged Packages:
Please note that we are not responsible for any lost, held, or damaged packages once they leave our fulfillment center. We are also not responsible for any delivery errors that may occur via carriers. By purchasing from our website, the customer agrees and understands that any lost or damaged packages which leave any of our fulfillment centers becomes the responsibility of the customer and the respective third-party carrier. Nevertheless, as a valued customer, our Customer Support Team will try their absolute best to resolve any issues that may arise as a result of shipping.

Third-Party Shipping:
Please note that shipping is a service provided by a third-party carrier that is associated with a customer’s order and unaffiliated with TailSphere. This means that any shipping issues must be handled by the respective third-party carrier, not Viraxas. Viraxas is responsible for orders up until the point it reaches the hands of any of our third-party shipping partners. Please note that once a package leaves our hands, all shipping-related issues are completely out of our control.

Incorrect Mailing Address:
As a customer, please double-check that you’re sending the package to the correct mailing address or contact our support team as soon as possible if you do notice an error. Although we do provide free worldwide shipping, we are not responsible for any packages sent to the wrong mailing address as a result of a customer-related input error during checkout.

Shipping Terms of Service:
By ordering from Viraxas, the customer agrees that they have read and understood our shipping terms and conditions and assumes all responsibility of their order as soon as their purchase leaves any one of our fulfillment centers.

Need Help?
If you have any other questions or concerns, feel free to get in contact with our support team.

We strive to deliver your product to your home as quickly as possible.

Delivery takes 7 to 12 days, depending on the customer’s location. 🚚

With understanding and respect,

Your Viraxas